- 0800 008 6181
- ithelp@compucaresystems.co.uk
IT Support For Schools
Proactive Monitoring – For Schools.
IT Support For Schools From Compucare.
The smallest of problems can be enough to disrupt an already hectic schedule, trying to maintain classes, arrange training, meetings, the last thing you need is a problem with your schools IT system. Even a simple issue such as an update or a problem with a printer can be a drain on resources and time.
Proactive monitoring for your school’s ICT from Compucare can prevent and resolve most problems before your school is even aware of them.
IT Support For Schools In Croydon - London And Home Counties
Compucare have been providing IT Support To Schools In Croydon, London and the home counties for over 25 years.
We deliver exceptional service and understand that support needs to be tailored for each individual school. Our IT Support Packages for schools include many extras that are not usually found anywhere else, such as online backup, dedicated account managers and monthly reviews of your ICT systems.
Make Your School ICT Systems Easier With Compucare
ICT Support For Schools. Onsite visits.
In the rare case of an IT emergency Compucare can send a DBS checked and qualified engineer to your school to resolve any ICT issues that you have. All our staff are provided with full PPE equipment.
Remote Support – Telephone – Helpdesk – Email
Approximately 99% of ICT faults do not require a visit from an onsite technician. We understand that the last thing you want to do is wait for a reply or to go through a complicated process to get IT support for your school. This is why we provide a dedicated telephone helpline – email support, and a helpdesk system for you to log any ICT issues.
Online Backup – Peace of Mind
Compucare provides a free online backup with our support contracts which can be scaled to suit your individual requirements. Even though it is rare for an important server to crash – our online or onsite backup will have your data ready to restore in case of disaster.
ICT Upgrades and Development
Our ICT Upgrades and development program provides regular reviews of your school’s ICT systems. We can highlight areas that could help your school save time, reduce costs, and improve efficiency.
Frequently asked questions
Most frequent questions and answers
How many times can we call your helpdesk?
As standard, all of our support contracts are uncapped and provide unlimited remote support, which means you can call us as much as you like!
How do we log problems with your helpdesk?
You can log a new issues with our helpdesk via email, customer portal, where you can view existing ticket status, knowledge bases, etc or by an old fashion phone call
Do we have an engineer assigned to us?
Yes, we assign a primary and secondary engineers who will have a great understanding of your network and setup, which enables us to fix your issues faster and avoids you having to repeat yourself to several different engineers. In addition, all our engineers are minimum second line technical standard, so you will not spend your time being passed from one engineer!
What are your response times?
As standard we operate an immediate to 30 minute maximum response time, with over 80% of fault calls to the helpdesk being responded to immediately
Are onsite visits included in your support contracts?
Yes, within our inclusive onsite support package we provide unlimited onsite support as standard, with no additional callout/ travelling charges.
How much data is included in our free data backup service?
Our managed cloud data backup service provides as standard up to 500GB of data backup for onsite servers, which can be increased if required. We can also provide point in time backup of Office 365 data including Exchange Online mailboxes, SharePoint and Teams at a very low additional monthly cost.
Lets Work toghether
Contact us to discuss your requirements and to learn about the full range of ICT services that Compucare Systems can provide your school
Email, Phone or Send us a Brief Summary of your requirements.
ithelp@compucaresystems.co.uk
