IT Support For Schools

Proactive Monitoring – For Schools.

IT Support For Schools From Compucare.

The smallest of problems can be enough to disrupt an already hectic schedule, trying to maintain classes, arrange training, meetings and now the added headache of social distancing, the last thing you need is a problem with your schools IT system. Even a simple issue such as an update or a problem with a printer can be a drain on resources and time.

Proactive monitoring for your school’s ICT from Compucare can prevent and resolve most problems before your school is even aware of them. Let us worry about the ICT systems.

Get in touch with Compucare

Free Cloud Backup

Free managed cloud disaster recovery backups.

Fast Response Times

Over 85% of fault calls logged with Compucare helpdesk are responded to immediately.

Remote Support

Remote Support is included with all our support packages and pay as you go options.

Account Manager

You will be assigned a dedicated account manager to look after requirements.

Make Your School ICT Systems Easier With Compucare

IT Support For Schools. Onsite visits.

In the rare case of an IT emergency Compucare can send a DBS checked and qualified engineer to your school to resolve any issues that you have. All our staff are provided with full PPE equipment.

Remote Support – Telephone – Helpdesk – Email

Approximately 99% of ICT faults do not require a visit from an onsite technician. We understand that the last thing you want to do is wait for a reply or to go through a complicated process to get IT support for your school. This is why we provide a dedicated telephone helpline – email support, and a helpdesk system for you to log your issues.

Online Backup – Peace of Mind

Compucare provides a free online backup with our support contracts which can be scaled to suit your individual requirements. Even though it is rare for an important server to crash – our online or onsite backup will have your data ready to restore in case of disaster.

IT Upgrades and Development

Our IT Upgrades and development program provides regular reviews of your school’s ICT systems. We can highlight areas that could help  your school save time, reduce costs, and improve efficiency.

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Frequently asked questions

Most frequent questions and answers

How many times can we call your helpdesk?

As standard, all of our support contracts are uncapped and provide unlimited remote support, which means you can call us as much as you like!

How do we log problems with your helpdesk?

You can log a new issues with our helpdesk via email, customer portal, where you can view existing ticket status, knowledge bases, etc or by an old fashion phone call

Do we have an engineer assigned to us?

Yes, we assign a primary and secondary engineers who will have a great understanding of your network and setup, which enables us to fix your issues faster and avoids you having to repeat yourself to several different engineers. In addition, all our engineers are minimum second line technical standard, so you will not spend your time being passed from one engineer!  

What are your response times?

As standard we operate an immediate to 30 minute maximum response time, with over 80% of fault calls to the helpdesk being responded to immediately

Are onsite visits included in your support contracts?

Yes, within our inclusive onsite support package we provide unlimited onsite support as standard, with no additional callout/ travelling charges.

How much data is included in our free data backup service?

Our managed cloud data backup service provides as standard up to 500GB of data backup for onsite servers, which can be increased if required. We can also provide point in time backup of Office 365 data including Exchange Online mailboxes, SharePoint and Teams at a very low additional monthly cost.

Lets Work toghether

Contact us to discuss your requirements and to learn about the full range of ICT services that Compucare Systems can provide your school

Email, Phone or Send us a Brief Summary of your requirements.

ithelp@compucaresystems.co.uk

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