IT Support London

Compucare Systems is a trusted provider of Managed IT Support  Services in London. We are experts in Microsoft Cloud Solutions, including Office 365.  Network and Server Support with over 25 years of invaluable experience in the outsourced IT Support sector.

We can help your small business or non-profit organisation by providing a friendly, personal and professional service for all your IT support requirements. We guarantee that we will provide the highest level of service at the most competitive pricing in London

 

Get in touch with Compucare

Free Cloud Backup

Free managed cloud disaster recovery backups.

Fast Response Times

Over 85% of fault calls logged with Compucare helpdesk are responded to immediately.

Remote Support

Remote Support is included with all our support packages and pay as you go options.

Account Manager

You will be assigned a dedicated account manager to look after requirements.

Compucare Managed IT Support London

Compucare is established as a trusted provider of Managed IT Support Services in London, City of London and the Home Counties. 

We provide free cloud backups with our support contracts, telephone support, email support, and help-desk support. Our highly trained engineers have access to the latest technology and training that enables them solve any IT issues that may occur promptly and efficiently. Our proactive monitoring ensures that most issues are resolved before your business is even aware of them. In the unlikely event that an IT emergency occurs one of our skilled engineers can be at your site, usually within in the hour. 

Our success is built on building long lasting client relationships, which can only be achieved through consistently delivering the highest levels of IT support that exceeds our client’s expectations.

Thinking of moving IT provider, or just trying to reduce costs?
Fill out the form at the top of this page or 
alternatively call us on freephone – 0800 008 6181 to discuss a FREE IT appraisal.

 

Frequently asked questions

Most frequent questions and answers

How many times can we call your helpdesk?

As standard, all of our support contracts are uncapped and provide unlimited remote support, which means you can call us as much as you like!

How do we log problems with your helpdesk?

You can log a new issues with our helpdesk via email, customer portal, where you can view existing ticket status, knowledge bases, etc or by an old fashion phone call

Do we have an engineer assigned to us?

Yes, we assign a primary and secondary engineers who will have a great understanding of your network and setup, which enables us to fix your issues faster and avoids you having to repeat yourself to several different engineers. In addition, all our engineers are minimum second line technical standard, so you will not spend your time being passed from one engineer!  

What are your response times?

As standard we operate an immediate to 30 minute maximum response time, with over 80% of fault calls to the helpdesk being responded to immediately

Are onsite visits included in your support contracts?

Yes, within our inclusive onsite support package we provide unlimited onsite support as standard, with no additional callout/ travelling charges.

How much data is included in our free data backup service?

Our managed cloud data backup service provides as standard up to 500GB of data backup for onsite servers, which can be increased if required. We can also provide point in time backup of Office 365 data including Exchange Online mailboxes, SharePoint and Teams at a very low additional monthly cost.

To Find Out How Compucare Can Help Your Business or Charity Develop & Support Your Organisation’s IT

Email, Phone or Send us a Brief Summary of your requirements.

ithelp@compucaresystems.co.uk

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